WRV: Western Recreational Vehicles : Innovation. Inspired by Your Journey

We at Western RV have compiled a list, or lists, of questions that we get on an everyday basis regarding customer service. Please fill free to browse through the questions and see if we haven't already answered your question. Link straight to Alpine Coach, Alpenlite Fifth-Wheel, Alpenlite Travel Trailers, or Alpenlite Truck Campers.

Alpine Coach

Question: How can I reach someone in WRV's Customer Service Department for my Alpine Coach?
Answer: They can be reached by calling (509) 853-2940 Monday through Friday 8 A.M. to 5 P.M. PST. Please be ready to provide the last five digits of your Motor Coach's serial number.

Question: Since almost every motor home in the RV industry uses someone else's chassis, who do I contact for questions on my Alpine Coach's chassis?
Answer: Western RV has built the Peak Chassis especially for the Alpine Coach in our state-of-the-art chassis production facility. Questions may be asked by calling our Customer Service Department.

Question: I have a problem with my engine or transmission, what should I do?
Answer: If your questions or concerns relate to the engine or transmission, please contact each manufacturer directly at:

Cummins (Engine): 1.800.343.7357
Allison (Transmission): 1.800.252.5283

Question: How do I obtain service for my Alpine Coach?
Answer: All repairs need prior authorization. To obtain service, contact your selling dealer for assistance. If you are traveling, please feel free to call our toll-free Customer Service Department number at (509) 853-2940 where you will be directed to the closest dealer.

Question: Whom do I contact for Alpine Coach Warranty coverage?
Answer: Our Warranty Service Department can be reached by calling (509) 853-2940 Monday through Friday 8 A.M. to 5 P.M. PST.

Question: How do I order parts for my Alpine Coach?
Answer: Parts may be obtained by placing an order directly with any of our authorized dealer's nationwide. You may contact our Customer Service Department to obtain the location of the closest dealer, or check out our dealer locator to find it electronically.

Question: Where can I find information that can help me learn about my Alpine Coach?
Answer: Please refer to your owner's manual or an authorized Alpine Coach dealer. You may contact our Customer Service Department to obtain the location of the closest dealer, or check out our dealer locator to find it electronically.

Question: I know that I need my serial number whenever I call Customer Service, however, where would I find it on my Alpine Coach?
Answer: There are 2 (two) locations where your Coach serial number is located. 1 (one) serial number tag is located on the exterior dash wall next to the fuel fill on the driver's side behind the generator slide-out. The other serial number tag is located on the driver's side frame rail of the chassis in front of the front driver's side tire near the steering gear box. The last 5 (five) digits of the number will be needed when ordering parts or when calling for service.

Question: Where can I find the tag that shows me my Alpine Coach's carrying capacity?
Answer: For your Alpine Coach, the units carrying capacity tag is located on the exterior dash wall behind the generator slide-out next to the fuel fill on the driver's side. Please refer to the list below for the different vehicle weight definitions.

GVWR (Gross Vehicle Weight Rating): Means the maximum permissible weight of this motor home. The GVWR is equal to or greater than the sum of the unloaded vehicle weight plus the NCC.
GCWR (Gross Combined Weight Rating): Means the value specified by the motor home manufacturer as the maximum allowable loaded weight of this motor home with its towed trailer or towed vehicle. Towing and braking capacities may differ.
GAWR (Gross Axle Weight Rating): Means the maximum permissible loaded weight a specific axle is designed to carry.
GTW (Gross Towed Weight): Means the maximum permissible loaded weight of a trailer or car that this motor home has been designed to tow. This cannot be increased by changing the trailer hitch.
UVW (Unloaded Vehicle Weight): Means the weight of the motor home as built at the factory with full fuel, engine oil and coolants. The UVW does not include cargo, fresh water, LP gas, personal or dealer installed accessories.
NCC (Net Carrying Capacity): Means the maximum weight of all personal including the driver, passenger, personal belongings, food, fresh water, LP gas, tools, tongue weight of towed vehicle, dealer installed accessories, etc., that can be carried by this motor home. Normal variation of materials may cause the Net Carrying Capacity to be 200 lbs. higher or lower than stated. (NCC is equal to or less than GVWR minus UVW).

Question: Does Western RV's Factory Service Center do repairs on retail sold units, if so, can I make an appointment with them to do my warranty repairs?
Answer: Yes, Western RV's Factory Service Center is there to support our entire network of dealers for warranty work. A scheduled appointment is needed and must be pre-approved by a Factory Service Representative. Please call (509) 853-2940 to schedule an appointment for warranty work. Also, please note that during our peak season, several weeks notice may be needed to schedule a service appointment.

Question: What information will I need if I call for service or repairs?
Answer: When you contact WRV Customer Service Department, please have the following information ready:

1. Your full name.
2. Last five digits of the vehicle identification number.
3. Purchase date.
4. Model year and model type.
5. Odometer mileage.

Example
1. John Doe
2. 12345
3. November 8, 2001
4. 2002 40' FDTS
5. 7,123,456

Alpenlite Towables

Question: How can I reach someone in WRV's Customer Service Department for my Alpenlite Fifth-Wheel, Alpenlite Travel Trailer or Alpenlite Truck Camper?
Answer: They can be reached by calling (509) 853-2940 Monday through Friday 8 A.M. to 5 P.M. PST. Please be ready to provide the last five digits of your Fifth-Wheel, Travel Trailer or Truck Camper's serial number.

Question: How can I order parts for my Alpenlite Fifth-Wheel, Alpenlite Travel Trailer or Alpenlite Truck Camper?
Answer: Parts may be obtained by placing an order directly with any of our authorized dealer's nationwide. You may contact our Customer Service Department to obtain the location of the closest dealer, or check out our dealer locator.

Question: How can I obtain an owner's manual for the appliances in my Alpenlite Fifth-Wheel, Alpenlite Travel Trailer or Alpenlite Truck Camper?
Answer: Owner's manuals must be obtained from the manufacturer of the appliance.

Question: Where can I find my serial number of my Alpenlite Fifth-Wheel, Alpenlite Travel Trailer or Alpenlite Truck Camper?
Answer: On the left front corner of your Alpenlite you will find the Federal Certification and Vehicle Identification label. This tag gives the vehicle identification number, which is your serial number. When contacting your selling dealer or Western RV, please be sure to have the last five (5) digits of this number ready.

Question: How do I obtain service for my Alpenlite Fifth-Wheel, Alpenlite Travel Trailer or Alpenlite Truck Camper?
Answer: All repairs need prior authorization. To obtain service, contact your selling dealer for assistance. If you are traveling, please feel free to call our toll-free Customer Service Department number at (509) 853-2940 where you will be directed to the closest dealer.

Question: Does Western RV's Factory Service Center do repairs on retail sold units, if so, can I make an appointment with them to do my warranty repairs?
Answer: Yes, Western RV's Factory Service Center is there to support our entire network of dealers for warranty work. A scheduled appointment is needed and must be pre-approved by a Factory Service Representative. Please call (509) 853-2940 to schedule an appointment for warranty work. Also, please note that during our peak season, several weeks notice may be needed to schedule a service appointment.

Question: What information will I need if I call for service or repairs?
Answer: When you contact WRV Customer Service Department, please have the following information ready:

1. Your full name.
2. Last five digits of the vehicle identification number.
3. Purchase date.
4. Model year and model type.

Example
1. Jane Doe
2. 12345
3. March 16, 2002
4. 2002 32' Medinah

Question: Can my Alpenlite be repaired under warranty, by a repair shop other than my dealer or the Factory Service Center?
Answer: Yes, however, all repairs must be pre-authorized by a Factory Service Representative and can be reached by contacting our Customer Service Department.

Question: Can I stay overnight in my Alpenlite at the factory?
Answer: Yes, however, pull-through parking is only available on a first-come, first-serve basis. 110 volt electrical hook-ups are available for pull-through parking, but no fresh water or sewer hook-ups are provided.

Question: What are the factory service hours and can I drop by for service?
Answer: Factory service hours are Monday through Friday from 8:00 A.M. to 4:30 P.M. PST. All factory service must be pre-arranged.

Question: I am broke down, what do I do?
Answer: In most cases, Emergency Road Service will have to be handled locally. You may call our service personnel at (509) 853-2940. We will assist you in any way we can.